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Refund and Return Policy
Introduction
At David Expedition, we aim to ensure your satisfaction with every purchase. This Refund and Return Policy outlines our guidelines for refunds, exchanges, warranties, and returns. By placing an order with us, you agree to the terms outlined below.
1. Refund and Return Eligibility
1.1. Products are eligible for a return or refund only if they meet the following conditions:
- The product is defective, damaged, or incorrect upon delivery.
- The product is unused and in its original packaging.
1.2. Requests for refunds or returns must be initiated within 3 days of receiving the product.
2. Return Process
2.1. To initiate a return, contact us within 3 days of delivery via:
- Email: [email protected]
2.2. Provide the following details when requesting a return:
- Order number.
- Reason for the return (e.g., defective or damaged item).
- Photographic evidence of the issue, if applicable.
2.3. Upon approval, our team will coordinate with you for the pickup of the product.
3. Refund Process
3.1. Refunds are processed in cash only upon pickup and inspection of the returned product.
3.2. The refund will be for the purchase price of the product only; delivery charges are non-refundable.
3.3. Refunds will be issued at the time of the product’s return, provided it meets the eligibility criteria.
4. Exchange Policy
4.1. Exchanges are offered for defective, damaged, or incorrect items only.
4.2. The replacement product will be delivered after we receive and inspect the returned product.
5. Warranty Guidelines
5.1. Warranty coverage, if applicable, is limited to manufacturer defects.
5.2. Warranty claims must comply with the terms provided by the product manufacturer.
6. Important Notes
6.1. Cash on Delivery Only: We exclusively offer cash on delivery (COD) for payments. Refunds and exchanges are also processed in cash only.
6.2. We do not accept returns for items that are damaged due to misuse, mishandling, or improper storage by the customer.
7. Contact Us
For any questions or assistance regarding our Refund and Return Policy, please contact us: [email protected].